At ebase, we understand that every organization has unique challenges and goals. That is why, we are thrilled to introduce our enhanced implementation plan, designed to ensure a smooth onboarding experience for all our clients. Our experienced implementation team, with over 13 years of experience in the Facility Management Industry, is ready to guide you through each step of the implementation process.
Meet the Team
Leading our initiative is Matt Holley, an experienced Operations Supervisor for Implementation and Training, alongside Sarah Law, our dedicated Client Services Coordinator. Together, Matt and Sarah develop a detailed, customized project plan that aligns with your organization’s unique objectives.
Our team has a wealth of experience in this field, having provided successful support to numerous clients throughout Canada. We have completed over 100 implementations with great success, and we are well-equipped to handle inquiries and requests promptly. This high level of efficiency guarantees a seamless experience for our users.
Transition to Client Services
Once the modules have been successfully launched, the team hands over the reins to our team of Client Service Coordinators. Committed to providing ongoing support, whether it is a quick call or a virtual meeting, always ready to address any issues that arise.
To us, it is more than just providing a software, the ebase team is here to help your organization thrive. The moment you become an ebase customer, your entire team gets access to our services, including comprehensive help articles, instructional videos, and engaging help sessions. These resources are designed to bring your team up to speed quickly, ensuring you get the most out of your software from day one.
Our commitment to you extends far beyond the launch date. We’re dedicated to providing continuous support, ensuring your organization’s sustained success with our software long after the initial onboarding phase.
Connect With Us
Ready to get started? Contact us today and discover how our enhanced implementation plan can take your software integration process to new heights. We’re excited to partner with you on this journey towards streamlined operations and enhanced efficiency.
