Make the transition a breeze
with our complete support and implementation resources
Start with our implementation plan
We believe your organization’s transition should be effortless. Our implementation strategy ensures your historical data is preserved and that the suite is configured to your specific preferences.
#dataimport
#usersupport
#customization
#DataMigration
#databasemgt
#golive
1
We've got your data covered 🔍
We'll import all your facility data, including buildings, rooms, assets, drawings, and more. Any other important info like work orders and facility permits? Just say the word and we'll add those too.
2
Let us customize your system 🎨
We'll tailor your solution with customized templates, fields, and system alerts. Need specific routing processes? No problem, we'll customize them to meet your organizational needs.
3
We're your go-live support 🤝
Our customized training, including manuals, videos, and in-person sessions, ensures everyone is up-to-speed. We'll be your support system from the beginning and beyond, as long as you have the software.
Ongoing Support
Continuous support as long as you need 🤲
We work closely with our clients each day, ensuring all needs are met. From clients using the software for the first time, to those that have been in the game for a while and need a refresher – we can help every step of the way.
Have a quick question or new idea? The ebase help desk is a quick phone call or e-mail away from connecting with one of our amazing client service coordinators. Support is available 24/7 through our help desk and users can chat with us directly Monday through Friday, 8:00 AM – 5:00 PM Eastern Time.
While your work clock may start earlier or go later than our live support – we’ve made it easy to find quick answers in our help articles and video tutorials. Browse through our Knowledge Base articles to find exactly what you need.
Connect, Learn & Grow 🚀
Join the conversation to learn different ways you can heighten your ebase experience and help your organization’s day-to-day across all departments.
Transition is a breeze
with our complete support and implementation resources
Start with our implementation plan
We believe your organization’s transition should be effortless. Our implementation strategy ensures your historical data is preserved and that the suite is configured to your specific preferences.
#dataimport
#usersupport
#customization
#Golive
#datamigration
#Datamgnt
1
We've got your data covered 🔍
We'll import all your facility data, including buildings, rooms, assets, drawings, and more. Any other important info like work orders and facility permits? Just say the word and we'll add those too.
2
Let us customize your system 🎨
We'll tailor your solution with customized templates, fields, and system alerts. Need specific routing processes? No problem, we'll customize them to meet your organizational needs.
3
We're your go-live support 🤝
Our customized training, including manuals, videos, and in-person sessions, ensures everyone is up-to-speed. We'll be your support system from the beginning and beyond, as long as you have the software.
Ongoing Support
Continuous support as long as you need 🤲
We work closely with our clients each day, ensuring all needs are met. From clients using the software for the first time, to those that have been in the game for a while and need a refresher – we can help every step of the way.
Have a quick question or new idea? The ebase help desk is a quick phone call or e-mail away from connecting with one of our amazing client service coordinators. Support is available 24/7 through our help desk and users can chat with us directly Monday through Friday, 8:00 AM – 5:00 PM Eastern Time.
While your work clock may start earlier or go later than our live support – we’ve made it easy to find quick answers in our help articles and video tutorials. Browse through our Knowledge Base articles to find exactly what you need.
Connect, Learn & Grow
Join the conversation to learn different ways you can heighten your ebase experience and help your organization’s day-to-day across all departments.